1. What material is Albeli Jewellery made of?
All our pieces are handcrafted in premium brass with 18k gold plating. They are anti-tarnish and hypoallergenic, making them safe for sensitive skin.
2. Will the jewelry lose its shine?
With proper care, our anti-tarnish plating ensures your jewelry stays beautiful for years. Just follow our care instructions to maintain the shine.
3. Do you offer Cash on Delivery (COD)?
Yes, COD is available with a small additional fee. Prepaid orders are always encouraged for faster processing.
4. How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery usually takes 4–7 business days within India. International shipping timelines may vary.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS to follow your package in real-time.
6. Do you accept returns or exchanges?
We accept returns/exchanges only if the product is damaged, defective, or incorrect.
7. How do I take care of my jewelry?
Keep it away from moisture, perfumes, and chemicals. Store it in the Albeli pouch/box, and wipe it with a soft cloth after each use.
8. Can I get custom jewelry made?
Currently, we don’t offer custom designs. But stay tuned — we’re working on exciting collections to bring you more unique styles soon!
9. What if I receive a damaged product?
In the rare case your jewelry arrives damaged, please contact us within 24 hours with photos, and we’ll arrange a return or exchange.